SHIPPING
All domestic orders are shipped via USPS First Class mail, Priority Mail or UPS Ground within 2 business days of your order date. Depending where you live in the US, you will get your package within 1-7 days of the date it was shipped. As soon as your order ships, you will receive an email Shipping Confirmation with tracking information for your package.
For orders shipping to an address within the contiguous United States, we offer free USPS First Class Mail shipping on any standard size purchase over $60. Purchases under $60 will ship for a flat rate of $8. We also offer USPS Priority Mail shipping for a flat fee of $13. Any oversized shipment (up to 20 lbs) will be charged a $20 shipping fee.
Standard shipping to Canada is $28. DHL Express to Canda is $45.
Unfortunately, we do not ship outside of the USA and Canada.
RETURNS
We do not issue refunds. Store credit is issued (minus shipping) onto a Lost Season gift card with qualifying returns that are unworn, unwashed, with orignal store tags in original condition. Merchandise eligible for return must be sent back within 14 days of receiving your order. Returns after 14 days will not be accepted.
Please note: the original shipping charge is non-refundable, and you will be responsible for paying your own shipping costs for any item you return.
Once your return is received and processed, we will notify you via email that we have received your item(s) and include the details of your gift card. You may redeem the gift card code online or in store and instructions on how to use it will be included.
SALE items are FINAL SALE and cannot be exchanged. Jewelry, bralettes, body suits, vintage, hats/beanies, bandanas/scarves, & masks are FINAL SALE.
EXCHANGES
Unfortunately, we cannot process online exchanges at this time. If you wish to exchange your item, return the original item back within our 14 day return policy. Once we receive your order we will email you store credit that can be used to place a new order.
If you received a damaged item, shoot us an email at lostseasonsupply@gmail.com and we’ll help.
To return/exchange your product, mail it to:
Lost Season Supply
Order: #_________
70 SW Century Dr
STE 100 PMB 1122
Bend, OR 97702
If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance. Without this, we cannot guarantee we will receive your shipped item.
GUARANTEE
Lost Season carries merchandise that is purchased directly from independent designers and artists. Please keep in mind that products are not entirely free of workmanship errors, including occasional missing threads and similar defects. Handmade goods and other items can often vary in color, style, and pattern than those pictured.
If an item becomes damaged or broken after the return window, we will attempt to work with the designer to assist with repairs, provide replacement hardware, or provide other assistance to the extent these services are available from the designer. Unfortunately we cannot provide a complete replacement or refund for an unrepairable product unless the designer is willing to replace or reimburse the product.
